AI Support Copilot
An AI assistant embedded into an existing support workflow, answering from the company's own knowledge base and ticket history.
The challenge
A growing support team was answering the same repeat questions manually, with knowledge scattered across documents no one kept updated.
Our approach
We built a retrieval-based AI copilot trained on the company's own documentation and past tickets, embedded directly into their existing helpdesk.
Highlights
- Answers grounded in the company's own data
- Embedded into the existing helpdesk tool
- Continuously updated knowledge retrieval
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